2025 Peak Season Hub
Explore the details below outlining our operational updates, transit times, product availability, and other helpful resources tailored for this holiday. This page will be continuously updated with the latest developments throughout the holiday season.
Customer Service
Our Customer Service Team may be reached by emailing cs@sensaria.com.
Peak Season Hours:
8:00am – 6:00pm MT Monday – Friday
Closed – 11/28, 12/25, 1/1
Peak Season Shipping Surcharges
| Peak Surcharge | Start | End | Amount | Notes |
|---|---|---|---|---|
| USPS Services & UPS Mail Innovations Domestic | Oct. 5, 2025 | Jan. 18, 2026 | $0.29 USD | |
| UPS Residential Delivery Ground & Surepost | Oct. 26, 2025 | Jan. 17, 2026 | $1.63 USD | Includes the new UPS Base Demand Surcharge |
| UPS Residential Delivery 2DA & NDA | Oct. 26, 2025 | Jan. 17, 2026 | $2.69 USD | Includes the new UPS Base Demand Surcharge |
| UPS Additional Handling | Sep. 28, 2025 | Jan. 17, 2026 | $4.74 USD | Impacts most products larger than 30x30 |
| UPS Large Package Surcharge | Sep. 28, 2025 | Jan. 17, 2026 | $47.11 USD | Impacts most products larger than 32x48 |
* Peak-season surcharges are enforced by our shipping carriers and are subject to change
Shipping Cutoff Recommendations
Cutoffs are based on your configured integration/ship methods.
Click here to view our recommended shipping cutoff dates.
Historically, JONDO has experienced the following trends over the past holiday seasons. Please note the information below is an estimate and should be calculated in conjunction with your SLA. To see our shipping zone map broken down by country, please visit jondo.com/global/shipping.
For delivery by Christmas Day, please submit all orders using Sensaria legacy integration ship methods by 11:59pm PT on December 14th, 2025.
Holiday Tips:
- Make sure you are using the correct shipping code for the product and service you need.
- Be sure to include a correct address in the correct fields and a customer phone number with each order.
- Only USPS, UPS SurePost, and UPS Mail Innovations deliver to APO and P.O. box addresses.
| Ship Method | Ship Method ID | Transit Times (Days) |
|---|---|---|
| UPS Mail Innovations (Domestic) | 90 | 5-14 |
| UPS SurePost | 94 | 3-8 |
| UPS Ground | 60 | 1-5 |
| UPS 3 Day Select | 109 | 3 |
| UPS 2DA | 62 | 2 |
| UPS NDA | 80 | 1 |
| UPS Mail Innovations International | 99 | 14+ (up to 8 weeks) |
| UPS Worldwide Saver | 110 | 1-3 (can be delayed by customs) |
| UPS Worldwide Express | 111 | 1-3 (can be delayed by customs) |
| UPS Standard to Canada | 132 | 3-10 (can be delayed by customs) |
| UPS Canada Express | 148 | 1-3 (can be delayed by customs) |
| USPS Parcel Select | 159 | 2-8 |
| FedEx SmartPost | 100 | 3-8 |
| USPS First Class Mail | 82 | 2-5 |
Please refer to the below if your business is integrated via OnePoint™ or legacy JONDO integration.
Historically, we have experienced the following shipping trends over peak in previous years. Please note this information is an estimate and should be calculated in conjunction with your SLA. To see our shipping zone map broken down by country, please visit jondo.com/global/shipping.
Basic – Service With An Estimated Transit Time
Zone 1
2-6 Business Days
Zone 2
2-6 Business Days
Zone 3
3-7 Business Days
Zone 4
7-14 Business Days
Zone 5
7-21 Business Days
Basic Select – Faster Basic Service for U.S. Deliveries
Zone 1A
2-4 Business Days
Zone 2
Not Available
Zone 3
Not Available
Zone 4
Not Available
Zone 5
Not Available
Basic Plus – Faster Service With A Guaranteed Transit Time
Zone 1
1-3 Business Days
Zone 2
2-4 Business Days
Zone 3
Not Available
Zone 4
Not Available
Zone 5
Not Available
Premium – Expedited Service With A Guaranteed Transit Time
Zone 1
2 Business Days
Zone 2
2 Business Days
Zone 3
3-5 Business Days
Zone 4
3-5 Business Days
Zone 5
3-21 Business Days
Premium Plus – Fastest Expedited Service With A Guaranteed Transit Time
Zone 1
1 Business Day
Zone 2
1 Business Day
Zone 3
Not Available
Zone 4
Not Available
Zone 5
Not Available
Facilities & Operations
Operating As Normal
Operating At Limited Capacity
Not Operating As Normal
| Date | Location |
|---|---|
| Nov 1 | EU |
| Nov 4 | AU |
| Nov 11 | Vancouver |
| Nov 27 | US |
| Dec 6 | EU |
| Dec 8 | EU |
| Dec 24 | Vancouver |
| Dec 25 | All |
| Dec 26 | Canada, EU, UK, AU |
| Dec 31 | Vancouver |
| Jan 1 | All |
Barcelona (EU)
Grand Prairie, TX
London (UK)
Melbourne (AU)
Raleigh, NC
Rocklin, CA
Scotts Valley, CA
Springfield, MO
Toronto (CA)
Vancouver (CA)
Product Availability
Acrylic Prints
Art Prints (Paper)
Banners
Blankets
Bottles/Drinkware
Canvas
Framed Prints
Hanging Canvas
Metal Prints
Notebooks
Peel & Stick Prints
Pillows/Cushions
Poster Prints
Rally/Yard Signs
Transit Carriers
FAQs
Can bulk orders be processed during peak season?
Bulk orders are defined as orders consisting of 100 or more units. To ensure maximum capacity at our production sites during this time, Sensaria will temporarily not accept bulk orders that require special packaging and/or freight shipping from 11/15/2025 through 12/31/2025.
Do you increase staffing for peak season?
What happens if there are supply chain issues?
How long does shipping take?
What do you mean the image file has issues?
We accept images with a DPI range from 32-300. DPI, or dots per inch, is a measure of the resolution of a printed or digital document. The optimal DPI for most image files is 150dpi. In cases of small text and other graphics that require the highest resolution and sharpness, we recommend 300dpi. 8-bit image files are preferred.
Image Units should be either PixelsPerCentimeter or PixelsPerInches. Undefined Units are not allowed.
We recommend that ICC profiles be embedded in the image file to ensure there is no color variance between what is submitted to us and the printed result. U.S. Web Coated (SWOP) v2 and sRGB IEC61966-2.1 will be referenced in the absence of an ICC profile. If soft proofing, we recommend SWOP and sRGB for previewing. Although JPEGs can be submitted in CMYK, we highly recommend saving JPEGs in the RGB color space or mode for best results. All files will be assessed in the sRGB IEC61966-2.1 color space. If a JPEG is submitted in another color space, the RGB color profile for the image will be referenced.
When creating artistic content, leverage wide-gamut color spaces to maximize color gamut and saturation, such as RGB = Adobe 1998 or CMYK = GRACol2013_CRPC6.
For photographic content principally of people, the sRGB color space is best.
When hosting images on a cloud service, they will need to be set as “public” and not “private” to be accessed by our system and prevent order delays. A secure recommended service for this would be Amazon Web Services (AWS).